Seaford Guitars

These Terms and Conditions govern the use of our website and the purchase of products from Seaford Guitars ("we," "us," "our") based in the United Kingdom. By using our website and purchasing from us, you agree to these terms. Please read them carefully before making a purchase or using our services.

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1. Introduction

1.1 These Terms and Conditions ("Terms") apply to all visitors and users ("you," "your") of our website, [seafordguitars.com] ("Website"), and to all purchases made through our online store.

1.2 We reserve the right to amend these Terms at any time. Any changes will be posted on our website, and the new Terms will apply to any subsequent transactions or use of our Website.

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2. Products and Availability

2.1 We make every effort to ensure that the products listed on our Website are available. However, product availability may vary, and we cannot guarantee that all items will be in stock at the time of your order.

2.2 Product images and descriptions on the Website are for illustrative purposes only. While we aim to provide accurate images and descriptions, slight variations in color, design, and packaging may occur.

2.3 We reserve the right to withdraw any products from sale at any time or to cancel any orders made for such products, without liability.

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3. Ordering and Payment

3.1 To place an order, you must create an account or checkout as a guest. You will need to provide accurate and complete information, including a valid email address and shipping details.

3.2 All prices on our Website are displayed in GBP (£). Items are sold using the VAT margin scheme so no VAT is reclaimable from purchases made from us.

3.3 We accept payment via Debit/Credit card and Paypal. Payment will be processed when your order is confirmed.

3.4 Once your order has been placed, you will receive an order confirmation email. This email does not constitute a contract of sale, and your order will only be deemed accepted when we dispatch the goods to you.

3.5 In the event of a pricing error on our Website, we will notify you and provide the correct price. You will have the option to proceed with the order at the correct price or cancel it.

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4. Shipping and Delivery

4.1 We deliver to the UK and select international locations. Shipping costs and delivery times will be provided at checkout, depending on your location and the delivery method selected.

4.2 Delivery times are estimates only and are not guaranteed. We will not be held responsible for any delays in delivery due to circumstances beyond our control (e.g., weather conditions, courier delays, customs procedures).

4.3 Risk of loss or damage to the goods passes to you once the items are delivered to the address you provided.

4.4 If the goods are returned to us due to an incorrect or incomplete address, you may be liable for the cost of re-shipping the order.

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5. Returns and Refunds

5.1 We want you to be happy with your purchase. If you change your mind, you have 14 days from the date of receipt to return your items for a full refund, provided the products are unused, in their original condition, and in the original packaging.

5.2 To return an item, please contact us at info@seafordguitars.com, via the contact form or on 07738369675. We will provide you with return instructions.

5.3 Items that are faulty, damaged, or not as described can be returned for a full refund or replacement within 30 days of receipt, subject to our inspection of the returned item.

5.4 Certain items (such as custom-built guitars, clearance items, or hygiene-sensitive products) may not be eligible for return. This will be clearly stated at the time of purchase.

5.5 Refunds will be issued via the original payment method, and you will be responsible for the return shipping costs unless the item is faulty or not as described.

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6. Privacy and Data Protection

6.1 We take your privacy seriously and are committed to protecting your personal information. Please see our Privacy Policy for details on how we collect, use, and protect your data.

6.2 By using our Website and placing an order, you consent to our use of your personal information in accordance with our Privacy Policy.

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7. Liability

7.1 We are responsible for any loss or damage that is a foreseeable result of our breach of these Terms or our negligence. However, we are not liable for any loss or damage that is not foreseeable, including but not limited to indirect or consequential losses.

7.2 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

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8. Force Majeure

8.1 We will not be liable for any delay or failure to perform any of our obligations if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, fire, floods, strikes, or other labor disputes, or delays by third-party couriers.

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9. Governing Law and Dispute Resolution

9.1 These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Website will be subject to the exclusive jurisdiction of the courts of England and Wales.

9.2 If you have a complaint or dispute, please contact our customer service team at info@seafordguitars.com, via the contact form or on 07738369675. We will do our best to resolve the matter amicably. If we cannot reach a resolution, you may have the option to pursue further legal action.

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10. Contact Information

For any questions or concerns about these Terms and Conditions or our products and services, please contact us at:

Seaford Guitars
Unit 30 Newhaven Enterprise Centre

Denton Island

Newhaven

BN9 9BA
Email: info@seafordguitars.com
Phone: 07738369675

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